Shipping

How much is it?

Super simple if you live on any of the two big islands: $5 per order, or free shipping on orders over $80. There is a catch: if you live on a smaller rock like Stewart Is, Waiheke Is, Great Mercury or the Chathams, $5 probably won't cover our freight costs, so we reserve the right to increase our freight charges to reflect this. If you think this applies to you either contact us before purchasing, or go through the checkout process as usual, then we will contact you with some delivery options or refund you asap (no cost to you). We know what its like, we live in a more rural part of NZ, so we'll do our best to soften the blow by covering packaging costs ourselves and only passing on courier charges at cost.

When and how does Simply Pure deliver?

Our goal is to ship within one business day of your funds clearing. Our preferred couriers are Post Haste. We provide you with the tracking number of your parcel.

What if I need my order urgently?

Please contact us so that we can confirm with our couriers how quickly they are able to deliver. Saturday delivery is only available by special request.

What if I’m not at home?

We require someone to sign for all deliveries. If the delivery location is unattended the product will not be left, it will be returned to the depot, and you will either be called by the courier company or a card will be left in your letterbox or by the door. If you have special delivery requirements please leave instructions during checkout.

I won’t be home, but my 17 year old will be?

We are sorry, but Simply Pure takes its social and legal responsibilities very seriously. Our products cannot be delivered to anyone under 18 years of age. In fact if you look under 25 years of age you may have to provide I.D. to the couriers upon delivery. Remember, if you use our site to purchase alcohol and are under 18 years of age, then you are breaking the law.

Is my purchase insured while in transit?

Yes, all products are insured to your door. We carefully package everything that leaves the distillery. Should something arrive obviously damaged please do not accept delivery. To expedite a replacement let us know asap. If you only notice damage while unpacking, please photograph any damage to packaging and product and let us know within three days (any longer and the couriers will not accept a claim).