OUR GUARANTEE

Simply Pure Ltd is committed to providing you with an excellent level of service and high quality goods. We believe you will be fully satisfied with your order. However, if you have any concerns, please contact us. 

We are committed to complying with all obligations under New Zealand’s consumer law.

RETURNS AND EXCHANGES

At Simply Pure our goal is for you to be completely satisfied with your order. Should you wish to return any product, you may do so within 21 days of receipt. We are happy to exchange any product with something more suitable or provide a full refund, providing we have received the original goods, unopened and in saleable condition. Please contact us as soon as possible to make the necessary arrangements. Outside of 21 days of receipt, replacement or refunding of any returned goods is solely at the discretion of Simply Pure (specific details below).

DAMAGED OR FAULTY PRODUCTS

Should something arrive obviously damaged please do not accept delivery. To expedite a replacement let us know asap. If you only notice damage while unpacking, please photograph any damage to packaging and product and let us know within three days (any longer and the couriers will not accept a claim).
If you believe our product is faulty, please contact us with your concerns as soon as possible. We will deal with your concern in a fair, confidential, and speedy manner within five working days.

CHANGE OF MIND

If you change your mind on a product purchased from us, you can receive a full refund. Purchases must be returned unopened and in saleable condition, within 21 days of receipt.

RETURNING PRODUCTS

Purchases must be returned within 21 days of the original purchase date.
We do not cover the cost of delivery for change-of-mind returns. Return postage must be paid for by the returnee.

SHIPPING

To protect your return from damage during delivery please use strong external packaging. Please send your item to:

Simply Pure Ltd, C/O Distillerie Deinlein, 656E Minden Road, RD6, Tauranga 3176

Please remember to ask for a receipt as proof of return and to track your delivery. We take no responsibility for returns lost in the delivery process. You will need to contact your delivery provider to locate your parcel.

REFUNDS

We will provide a refund in the same form as your original payment. We will notify you by email once we have processed your refund. It should take no more than an additional 4–5 business days for the refund to show in your account (refunds made via Shopify are subject to Shopify's own conditions). If there are any delays we will endeavour to keep you informed.

CONTACT US

Simply Pure Ltd
C/O Distillerie Deinlein,
656E Minden Road, RD6,
Tauranga 3176
Ph: 07 552 4955
Email: shop@simplypure.co.nz